That is odd, and, although I don't have a definitive answer (I did not have that problem or maybe, I just did not notice it, if I had it, I don't have that problem now, that is certain), I have two suggestions.
1) Check you BT ver ... Settings, System, Information -> more ... or something like that ... it will show up at the bottom left corner of a small two column table. Mine reads "BT ver: V116.0" ... this whole process and the answer may be slightly different if your firmware is at a different revision. Also you likely have an EU version of the system software.
2) Get the latest firmware installed (that was my first step, my system firmware is now at V2.86, yours may be different for the EU) ... use an internet connection to do that if you can, you need to have it on a internet connected network and Set System Upgrade to "Internet". (Note: I have the same BDS 280 here in the US, I did have a peculiarity in that it performed one additional upgrade that it did not find as necessary, go figure ... it did several upgrades in succession each time I checked for updates, - every time I set the System upgrade to "Internet", it checked for a new upgrade and then reset that "System upgrade" setting, (no explaining that) - so I'd have to enable it again, and it would check again, then on one pass it eventually said I was all up to date, I clicked OK ... lo and behold, it started another update ... I have no way to explain that, either... but I stopped checking ... was afraid it would never end (indefinite postponement), or that it would eventually mess up ... I did do 4 or 5 upgrades to get to 2.86) I guess I could try it again and see if the version changes! There is also a download, then use a USB stick drive approach to upgrading, but support is very light on the US site, if there is a version out there for me to download to a computer, then I think it is older, V2.78 (best guess based on the file name) ... so I did not see an easy way to get the latest US fw that way, but the Euro support site also has the Euro version - and i think the Eu site is more active and better maintained.
Then of course (if you can get your BT working) you have two options to sync ... newer devices support the NFC touch method, my iPhone 5 did not ... so you sync from the external device in the usual way. Good Luck!
Date published: 2017-10-17